Return Policy

Return Policy

Company Name: XIQI TRADING CO., LIMITED

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help.

1. Return Period

You may return items within [e.g., 30 days] of the delivery date.

2. Eligibility Criteria

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition

• The item must be in its original packaging

• You must provide a receipt or proof of purchase

3. Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Digital downloads

• Final sale or clearance items

• Personalized or custom-made products

4. How to Start a Return

To request a return, please contact us at:
📧 Email: support@xiqico.com
📞 Phone: +852 53659841
We will provide return instructions and the return shipping address.

5. Return Shipping

Unless the return is due to our error (wrong or defective item), you are responsible for the return shipping costs. We recommend using a trackable shipping service.

6. Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original method of payment within [5–10 business days].

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us with your order details.

8. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank or credit card account again

• Contact your payment provider — it may take some time before your refund is officially posted

• If you’ve done all this and still haven’t received your refund, please contact us

9. Contact Us

For any questions about our Return Policy, please reach out to:
📧 Email: support@xiqico.com
📞 Phone: +852 53659841