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Shipping Policy

Shipping Policy

Company Name: XIQI TRADING CO., LIMITED
Website: xiqico.com

Thank you for shopping with XIQI TRADING CO., LIMITED. We are committed to delivering your order promptly and reliably. Please review the details of our shipping policy below.

1. Processing Time

All orders are processed within [1–3 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

  • Standard Shipping – Estimated delivery in [5–7 business days]

  • Express Shipping – Estimated delivery in [2–3 business days]

  • International Shipping – Delivery times vary by destination, typically [7–21 business days]

Please note: Delivery times are estimates and may be affected by factors such as carrier delays, weather, or customs processing.

3. Shipment Confirmation & Tracking

Once your order has shipped, you will receive an email with tracking information. Please allow 24–48 hours for the tracking number to become active.

4. Shipping Destinations

We currently ship to:

  • Domestic addresses within HONG KONG

  • Selected international countries — available at checkout

If your location is not available, please contact us to inquire about shipping options.

5. Customs, Duties, and Taxes

For international orders, XIQI TRADING CO., LIMITED is not responsible for any customs duties, taxes, or additional fees incurred during shipping. These charges are the responsibility of the customer.

6. Delays or Lost Packages

We are not liable for delays caused by the carrier or events beyond our control. If your package is lost or arrives damaged, please contact the carrier directly to file a claim. We are happy to assist where possible.

7. Incorrect Addresses

Please ensure all shipping information is accurate at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Contact Us

If you have any questions or need assistance with your order, please contact us:
📧 Email: support@xiqico.com
📞 Phone: + 852 53659841